Support Center

Welcome to the SignPilot Support Center!

We're here to help you make the most out of SignPilot. Whether you're just getting started or need assistance with advanced features, you've come to the right place. Explore our comprehensive guides, find answers to common questions, and connect with our support team for personalized assistance. Let's get started!

New to SignPilot?

Dig into our Getting Started tutorials

Onboarding

From the beginning for you and your team. Learn the SignPilot experience from the very first email thru getting your organization moving.

Onboarding tutorials

Portal Tutorials

Everything is connected. Setup customers, projects, and signs, assign teams, and visualize your sign shop operation.

Portal tutorials

Mobile App
Tutorials

In sync with your SignPilot Portal from the shop to the field with iOS and Android apps for sales, surveys, installation and repairs.

Mobile app tutorials

6 Steps to Better Surveys

How sign shops work from sales to sign surveys and installation in 6 easy steps. The simplified approach sign pros have been asking for.

6 Steps to better surveys

New to SignPilot?

Dig into our Getting Started tutorials

Onboarding

Onboarding tutorials

Portal Tutorials

Portal tutorials

Mobile App
Tutorials

Mobile app tutorials

6 Steps to Better Surveys

6 Steps to better surveys

New to SignPilot?

Dig into our Getting Started tutorials

Onboarding

Onboarding tutorials

Portal Tutorials

Portal tutorials

Mobile App
Tutorials

Mobile app tutorials

6 Steps to Better Surveys

6 Steps to better surveys

New to SignPilot?

Dig into our Getting Started tutorials

Onboarding

From the beginning for you and your team. Learn the SignPilot experience from the very first email thru getting your organization moving.

Onboarding tutorials

Portal Tutorials

Everything is connected. Setup customers, projects, and signs, assign teams, and visualize your sign shop operation.

Portal tutorials

Mobile App
Tutorials

In sync with your SignPilot Portal from the shop to the field with iOS and Android apps for sales, surveys, installation and repairs.

Mobile app tutorials

6 Steps to Better Surveys

How sign shops work from sales to sign surveys and installation in 6 easy steps. The simplified approach sign pros have been asking for.

6 Steps to better surveys

FAQ's

SignPilot Portal

Can I change or modify the information on a site survey after I have saved it and assigned it to a Team Member?

Can I change or modify the information on a site survey after I have saved it and assigned it to a Team Member?

Can I change or modify the information on a site survey after I have saved it and assigned it to a Team Member?

Can I change or modify the information on a site survey after I have saved it and assigned it to a Team Member?

Can a customer have multiple projects?

Can a customer have multiple projects?

Can a customer have multiple projects?

Can a customer have multiple projects?

Can a project have multiple signs?

Can a project have multiple signs?

Can a project have multiple signs?

Can a project have multiple signs?

Is there a limit to how many customers, projects or signs that I can have?

Is there a limit to how many customers, projects or signs that I can have?

Is there a limit to how many customers, projects or signs that I can have?

Is there a limit to how many customers, projects or signs that I can have?

Can I change the team member assign to a sign site survey?

Can I change the team member assign to a sign site survey?

Can I change the team member assign to a sign site survey?

Can I change the team member assign to a sign site survey?

Can I assign two team members to work on different sign surveys on the same project?

Can I assign two team members to work on different sign surveys on the same project?

Can I assign two team members to work on different sign surveys on the same project?

Can I assign two team members to work on different sign surveys on the same project?

Will I get a notification when my team completes a site survey?

Will I get a notification when my team completes a site survey?

Will I get a notification when my team completes a site survey?

Will I get a notification when my team completes a site survey?

FAQ's

SignPilot Mobile App

How do I know what sign I am working on?

How do I know what sign I am working on?

How do I know what sign I am working on?

How do I know what sign I am working on?

How do I change the sign that I want to work on?

How do I change the sign that I want to work on?

How do I change the sign that I want to work on?

How do I change the sign that I want to work on?

Does SignPilot work offline?

Does SignPilot work offline?

Does SignPilot work offline?

Does SignPilot work offline?

Can I take multiple photos in a photo field?

Can I take multiple photos in a photo field?

Can I take multiple photos in a photo field?

Can I take multiple photos in a photo field?

Is there a limit to how many photos I can take in each photo field?

Is there a limit to how many photos I can take in each photo field?

Is there a limit to how many photos I can take in each photo field?

Is there a limit to how many photos I can take in each photo field?

If I don’t like a photo, can I delete it?

If I don’t like a photo, can I delete it?

If I don’t like a photo, can I delete it?

If I don’t like a photo, can I delete it?

How will I or my staff know if a new sign is assigned?

How will I or my staff know if a new sign is assigned?

How will I or my staff know if a new sign is assigned?

How will I or my staff know if a new sign is assigned?

Is Spike integrated with SignPilot?

Is Spike integrated with SignPilot?

Is Spike integrated with SignPilot?

Is Spike integrated with SignPilot?

Tips and Tricks

For best performance

SignPilot Portal

  1. To efficiently navigate through the SignPilot Portal use the Tabs at the top of the portal to get the big picture of all of your customers, projects and signs. Use the left side navigation bar to navigate locally through the selected customer’s projects and signs.

  1. At the top of each page is a summary of customer, project and signs information. Blue boxes are hotlinks to more information or tasks.

SignPilot App

  1. Be sure that you are working in the correct sign by checking the Sign Indicator that will have the name of the sign.

  1. Always save your work before you leave a section of the site survey.

  1. Have a customer that sent you a photo or file and want to add it to the site survey? Save the photo or document to your photo library or to your files. Add the photo or file using an “add photo” or “Choose files” in a section when you are ready.

Contact Support

Connect with us if you need help!

We're growing our support team and tools. For our Accelerator and Public Beta periods our support will be limited to email support via a support form and phone support for immediate issues (8am - 5pm MT).

Support Form

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Support Form

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Support Form

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Support Form

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Support Phone

844-445-3477

© 2024 ikeGPS Ltd. All Rights Reserved.

© 2024 ikeGPS Ltd. All Rights Reserved.

© 2024 ikeGPS Ltd. All Rights Reserved.

© 2024 ikeGPS Ltd. All Rights Reserved.